Refund Policy

REFUND POLICY

Last updated: March 29, 2026

At OLUX®, we aim to provide a clear and fair refund process. Please review the terms below.

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### 1. RETURN WINDOW

We offer a 7-day return window, which means you have 7 days from the date of delivery to request a return.

Requests made after this period will not be accepted.

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### 2. ELIGIBILITY FOR REFUNDS

To qualify for a refund, the item must:

- Be unused and in the same condition received  
- Be in original packaging  
- Include all accessories  

We reserve the right to refuse refunds that do not meet these conditions.

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### 3. NON-REFUNDABLE ITEMS

The following are not eligible for refunds:

- Used or worn items  
- Items without original packaging  
- Final sale items  
- Gift cards  

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### 4. RETURN PROCESS

To request a return or refund, contact us within the 7-day period:

Email: aironox@proton.me  

Include:
- Order number  
- Reason for return  
- Photo or video evidence (if applicable)

Returns sent without prior approval will not be accepted.

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### 5. RETURN SHIPPING

- Customers are responsible for return shipping costs  
- Shipping fees are non-refundable  
- We recommend using a trackable shipping method  

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### 6. REFUND PROCESS

Once the returned item is received and inspected:

- You will be notified of approval or rejection  
- If approved, the refund will be issued to the original payment method  

Processing time: 5–10 business days, depending on your bank or payment provider.

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### 7. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.

We will review the issue and provide an appropriate solution, which may include:

- Replacement  
- Refund  

Proof (photo or video) may be required.

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### 8. LATE OR MISSING REFUNDS

If you have not received your refund:

- Check your bank account again  
- Contact your payment provider  

Processing times may vary depending on financial institutions.

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### 9. ORDER CANCELLATIONS

Orders can only be canceled within 12 hours of purchase.

After this period, orders may already be processed and cannot be canceled.

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### 10. CONTACT

For any refund-related questions:

Email: aironox@proton.me